Why you should consider an inbound bundle for your business

News & Insights

Often when people hear “call centre” or even “contact centre” they think telemarketing, which isn’t unreasonable. A lot of what we do is telemarketing, however it is so much more than just outbound calling.

Have you ever found yourself in a position where you can’t have a full staff meeting in case the phone rings? What about when people call outside of business hours or during really busy periods? What happens to their calls? Often, the answer is nothing.

Instead of missing out on important calls, consider hiring an outsourced company to answer your incoming calls. This way, you can have peace of mind that your phones will be answered by a professional team in your absence, and your customers won’t know the difference.

There are a number of benefits to hiring a company to take your inbound calls.

One of which is that it actually saves you money. If you had to hire someone internally to answer the phones while your regular operator was busy or absent, it could cost you a lot more than hiring an external party to do this for you.

Another benefit is that hiring an external company to take your inbound calls, frees up your staff members for important meetings and other tasks. This means that your staff members won’t miss out on their regular duties and they will still be able to participate in full-staff events.

As every business and every business’s needs are different, we’ve developed three separate inbound service bundles. The best part? We can seamlessly handle your inbound enquiries 24 hours, 7 days a week, ensuring that you never miss an important call.

To ensure that we provide the high level of service possible, our staff go through rigorous training and development to ensure that we know exactly how to communicate to your customers and exactly what they need. So you can rest assured, your customers will be in the best hands possible.

One of the things we take pride in is our customer service, and this extends from our clients right through to their customers.

Each call bundle comes with a range of different options for how we handle the call. For example, you might like the call forwarded to you, or maybe you would like an email with the caller’s details. Whatever your preference, we have a service to suit you.

For more information on our inbound services, get in touch!

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