Outbound Solutions

We know every brand is different so we will work with you to create a tailored and highly responsive call centre solution to meet your specific objectives

WHETHER IT'S ONE CALL OR 30,000 CALLS A DAY

Creating connections with customers and prospects typically needs highly specialised skills. The experienced, dedicated teams and proven systems at OneContact ensures a successful handling of your campaigns. Since 2002, we’ve been providing telemarketing services to clients of all sizes and industries. We know every brand is different and we will work with you to create a tailored and highly responsive call centre solution to meet your specific objectives.

OUR COMMITMENT TO QUALITY CUSTOMER CARE

We work hard to ensure the calibre and skills of our call centre teams, and the service they provide, are always exemplary. After all, it’s the people who deliver your inbound and outbound call campaigns who make the difference to your customer’s experience. We recruit only candidates with the right fit for our business – those with excellent communication skills and a strong customer service and work ethic. Plus, we keep virtually all services in-house, including our call centre agents, rather than outsourcing. This maintains superior quality control and allows us to stay focused on the details that make the difference for you.

Local Expertise That Matters

OneContact is proud to be at the forefront of call centre services in both Australia and New Zealand. With over 200 staff working from sites in both Australia & New Zealand we come with the utmost knowledge regarding the local context of these two regions, including consumer brands, finance, and entertainment companies across the corporate sector, and various organisations in the not-for-profit sector.

Being local has allowed us to gain a complete understanding and appreciation for our clients, leading us to build long-term relationships and run campaigns over long periods.

Our ability to use internal staff not only means exceptional quality assurance, but also ensures unwavering commitment, a collaborative approach, an alignment of goals and dedication to continuous improvement. Undoubtedly our hands-on team adapts to an ever-changing business landscape with agility and creativity, leading us to work alongside many rewarding not-for-profit clients.

Not-for-Profit Services

Raffles & Art Unions

It isn't luck it's strategy

For more than 14 years, OneContact has worked alongside not-for-profits to help them connect to, engage with and acquire new supporters. Each year we enable over 20 million conversations between these organizations and their supporters, helping raise over $100 million for our not-for-profit clients in the past 3 years alone.

In doing so, the key to delivering this is our unwavering commitment to working in partnership. This collaborative approach is underpinned by having a clear understanding of expectations, an alignment of goals and a commitment to continuous improvement.

Regular Giving

Seamlessly manage your regular giving campaign with OneContact, from end to end.

Having a reliable, long-term donation stream is priceless for any not-for-profit organisation. One of the best ways to do this is through regular donations. However, keeping your supporters engaged over time isn’t always easy.
 
Using methods to mitigate attrition and strengthen retention combined with our solid back-end processes, we help you to strategically connect with empathy and warmth so as to maximise fundraising goals.

Merchandise Sales

There's a reason why OneContact helps charities raise funds through merchandise sales each year. It works.

Customers prefer to deal with businesses via mobile communications, and texting is one of the most popular mobile activities available today. Reach your customers the way they want to be reached with OneContact’s SMS Broadcast Service. Personalised SMS marketing and promoting provides an exceptional read rate of up to 98% and average click through rate of 19%, compared to email at 20% and 3% comparatively. With remarkably high open rates, SMS marketing provides immediate results and tops the ranking on customer engagement for brands globally. OneContact’s SMS Broadcast Service enables you to expand your exposure and start sending from our cloud-based SMS gateway to better manage your user engagement. Our broadcast service offers a concise, versatile, reliable platform for communicating important, time sensitive information, helping businesses achieve outcomes.

Direct Mail Campaigns

It's fair to say we've learnt a lot of things about fundraising in the past 18 years. We’ll help to maximize your direct mail campaigns.

Benefits for you

By implementing seamless technology such as digital payment methods, we make it easier for your supporters to show their commitment to you

You can choose between one-off raffles or continuous campaigns

Increase and reward your supporters’ engagement by meaningful connections with your supporters with the empathy and warmth in a way that matters to them.

Get customized solutions that support your goals

Full transparency in tracking sales numbers.

Robust security system to protect your data, with daily backup as an additional safety precaution.

Get access to the latest technology in data entry and data services, backed by our commitment to continuously improve our technology.

Powered by our capabilities to provide support, customised reports and SMS/mobile campaigns.