Inbound Support

OneContact's local team can heighten your customer engagement by efficiently managing your customer enquiries

WE'RE AN EXTENSION OF YOUR TEAM

Rather than incurring the expense of managing customer enquiries in-house, OneContact can seamlessly handle your inbound enquiries for you,24 hours a day,7 days a week. Acting as an extension of your own team, we’re always extremely mindful our role is to reflect your reputation and ethos and to meet your callers’ expectations of a prompt, courteous and responsive service

LET US DO THE TALKING FOR YOU

Instead of having your own receptionist,why not have our team receive and direct your inbound calls to the correct person or department in your business? For ‘warm transfers’ we’ll speak to the correct person in your business first and outline the needs of the caller before passing the call on. ‘3 way transfers’ are similar with the add-on that we’ll also introduce the caller to the person in your business.

What Sets Us Apart

Local Expertise That Matters

Over the years, the industry has seen businesses steer away from offshore operations with a renewed focus towards quality home grown customer service. OneContact is deemed to be a major player in the call centre industry. Prioritising service excellence & allowing us to build a strong quality brand, benefiting from continued performance improvements & client retention.

What Sets Us Apart

Every call matters

Inbound Customer Service Support

Business hours, call overflow or 24/7. Ensure you never miss a customer.

Virtual Reception Service

Providing professional reception services for a fraction of the cost.

Web Chatting & Email Response

It’s a fast, efficient, and personal way to maintain customer contact through every possible avenue.

FAQs, Bookings, Product Recall, Emergency Callouts & Appointments

Let us take care of it so you don’t have to, we’ll also screen your calls for you and provide a smooth transition from our team to yours.

Benefits for you

Superior quality we only use in-house staff rather than outsourcing. This maintains superior quality control and allows us to stay focused on the details that make the difference for you.

We are acting as an extension of your team, this means that end-users will feel that they're being thoroughly handled by your own team

You will get a tailored and highly responsive call centre to handle your calls as we understand that your brand is unique.