OneContact can seamlessly manage your customer enquiries 24 hours a day, 7 days a week
We’re an extension of your team
Rather than incur the expense of managing customer enquiries in-house, OneContact can seamlessly handle your inbound enquiries for you, 24 hours a day, 7 days a week. Acting as an extension of your own team, we’re always extremely mindful our role is to reflect your reputation and ethos and to meet your callers’ expectations of a prompt, courteous, responsive service.
Values & Benefit for You
- You can take care of any other matter that most important, let us handle the inbound enquiries
- We are acting as your team, means that end-users will feel that they’re being handled by your team
- Ensure that the lead coming to your business via us acting as receptionist is being handled by our team from the moment the lead came in until it is being handled by your sales team
Let us do the talking for you
Instead of having your own receptionist, why not have our team receive and direct your inbound calls to the correct person or department in your business? For ‘warm transfers’ we’ll speak to the correct person in your business first and outline the needs of the caller before passing the call on. ‘3-way transfers’ are similar, with the add-on that we’ll also introduce the caller to the person in your business.
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