Introducing our new reporting platform

News & Insights

Reporting is incredibly important for all businesses. A key facet of any campaign is the ability to understand what’s working, what could be better, and then responding swiftly to changing client needs. This is why transparent and customised reporting forms a fundamental part of everything we do. To further enhance our current reporting offering, we are pleased to introduce our new Reporting Platform! The best part about our new platform is that it has the capability to show you 100% live data at any time. So, you can see how your campaign is tracking whenever you want.

Thorough reporting and transparency are crucial to the success of all campaigns, which is something that we strongly believe in. Because of this, our new reporting platform focuses on the metrics that you need to see how your campaign is performing. With a focus on total transparency, we are confident that our new reporting platform will provide businesses with 100% visibility across all campaigns.

How?

It covers 100% live data, so you can see exactly what is happening with your campaign and in real time.

Our new reporting platform covers a number of key areas so you can easily see where your money is going.

These features include:

  • Webchat
  • Inbound calls
  • Enquiry type / disposition codes
  • Time of day
  • Day of week
  • Historic reporting
  • Customer search
  • Recording downloads

With our reporting platform, you’ll receive reports that give the greatest level of transparency to ensure you always have an accurate understanding of your campaign’s performance. With your own personal login, you can access your business’s reports at the touch of a button. Whether its reviewing the performance of a current campaign or reviewing banking reports from previous campaigns, you can rest assured knowing that all the relevant information is safely saved in the one location.

To help you keep track of your campaigns month-on-month, you can access monthly reports that have an overview of how much was spent, where the dollars went, which days of the week were more active than others and more. These metrics allow you to properly analyse the performance of your campaign and make any tweaks as necessary.

Don’t miss a thing

  • Access to all call records including duration of the call, status and call outcome filtered by date.
  • Get instant insights about your campaign performance such as number of calls offered, calls answered, average wait time, average talk time and service level.
  • Receive accurate and detailed information about your campaign.
  • Easily download your personalised reports though the online portal.
  • For more information about our reporting platform and our services, get in touch!

To find out more or to book in your free demonstration, visit our website.

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