AU: 1800 377 000
NZ: 0800 447 493

Welcome to
OneContact

Each year we help to deliver over millions of conversations for various clients across Australia and New Zealand.

Learn more

Welcome to
OneContact

We made our first phone call in 2002 and have grown to be the region’s leading contact service provider.

Learn more

Welcome to
OneContact

As people connectors, we specialise in delivering the right messages to the right people at the right times.

Learn more

Welcome to
OneContact

In the past three years alone, we have raised over $100 million for our not-for-profit clients and processed more than 2 million transactions.

Learn more
Clients

ready to start
a conversation
about your brand?

AU: 1800 377 000NZ: 0800 447 493

If it suits you better simply complete this form and we’ll be in touch very soon.

Our Services

More than
just a
call centre

Inbound Support

  • Inbound customer service support – business hours, call overflow or 24/7. Ensure you never miss a customer.
  • Virtual Reception Service – providing professional reception services for a fraction of the cost.
  • Web chatting and email response – it’s a fast, efficient, and personal way to maintain customer contact through every possible avenue.
  • FAQs, bookings, product recall, emergency callouts, appointments – let us take care of it so you don’t have to.
  • Transfers – we’ll screen your calls for you and provide a smooth transition from our team to yours.

Outbound Campaign & Bespoke Solutions

  • Lead Generation
  • Turning Objections into opportunities
  • Appointment Setting
  • Grow Sales
  • Raise Brand Awareness

SMS Broadcast

SMS Broadcast Service enables corporates and non-profit organisations to better manage their user engagement through SMS.

Smart Messaging Platform

SiNG (Smart Messaging Platform) enables corporates and non-profit organisations to better manage their user engagement over a variety communication channels comprising SMS, Voice Call, Facebook Messenger and WhatsApp Business.

Our Services

don’t take our word for it

testimonials

OneContact have played an instrumental role in the continued success of our business. Our account manager is prompt and fantastic to work with and she always shares ideas on how we can improve the current model with a clear demonstration of commitment to not only her business but also our brand.
Jordan Betteridge3Quotes
The team members display a keen sense of enthusiasm and are always interested in learning more about the Association’s initiatives. These attributes combined with a continuing focus on professionalism, training and customer respect are the drivers in our campaigns striving to achieve positive results.
Bernard CoxCEO NSW RFSA
Constant follow-ups are the key to customer satisfaction and OneContact does an excellent job.
Shirley XiaoMarketing Coordinator, Megaward Property Group
We have come to regard OneContact as a major partner in our work. They actually assisted us through a difficult transition after closing our own internal Call Centre. Their assistance has been invaluable. From the strategic to the operational, they have played a positive part in many facets of our fundraising program.
Carol IrelandCEO and Managing Director, Epilepsy Action Australia
OneContact has offered great support to our campaign over the years. They are adaptable to our needs, care for our product and continuously offer resolutions for our customers. Their commitment and reliability makes for a successful working relationship.
Tracy VinnieK-fee at Kruger ANZ
OneContact staff understand our business. They are an extension of our team and easily relate our brand and core messages to our stakeholders ensuring that our funding targets are achieved annually.
Andrew EdwardsNSW State Emergency Service Volunteers Association
OneContact have been a great partner to work with over the last year. Not only are they on track to achieve our agreed net income targets, but their flexible approach and responsiveness to any issues have ensured that we are making the best out of all of our opportunities. It is the only time I have worked with a call centre where donors have actually called me to give positive feedback.
Laura GollandLaura Golland, National Fundraising Manager. Stroke Foundation of New Zealand

Millions of Hellos, G'Days and Kia Oras every year

We're an extension of your team.

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