Where have we come from
The OneContact story began in 2002. Back then, we were a small call centre with a big vision, and we were known as Contact Centres Australia. 14 years on and plenty has changed. We’ve grown a lot. We’re more globally connected than ever before. We even have a new name. But we’ve remained true to the core values that drive our business and deliver outstanding results for our clients. Today, we’re entrusted to provide more services for more brands than any other time in our history.
Where are we?
OneContact operates from two sites in Australia and one in New Zealand. More recently, we’ve opened a fourth office in Jakarta, which looks after our quality assurance and software development. Collectively, our team boasts more than 900 specialists across the three countries.
What makes us different
There are a lot of reasons why OneContact is different. But here are some of the things our clients consistently tell us matter most.
Big Enough. Small Enough
While we’re a lot bigger these days serving clients in Australia, New Zealand and South-East Asia, we’ve never lost our agile small business mindset. We’re as global as we are local. We’re as strong as we are nimble. We’re as focused as we are flexible.
While we love talking, we’re even bigger fans of doing. Our streamlined structures and resourceful approach allows us to be rapid responders for our clients. We pride ourselves in being agile, and make things happen when you need them to happen.
No two brands or campaigns are the same. We enter every client relationship with an open mind and the determination to assemble the best mix of services. Whatever they might be for you, we are here to support your efforts towards a desired outcome.
Everything we do is backed by robust processes and technology that’s been developed, tested and refined over many years. Quality assurance also plays an integral role in the services we provide. You can always be confident your campaign is in safe and experienced hands.
OneContact is committed to quality service at all times. We work hard to ensure the calibre and skills of our call centre teams, and the service they provide, are always exemplary. After all, it’s the people who deliver your inbound and outbound call campaigns who make the difference to your customer’s experience. We recruit only candidates with the right fit for our business – those with excellent communication skills and a strong customer service and work ethic. Plus, we keep virtually all services in-house, including our call centre agents, rather than outsourcing. This maintains superior quality control and allows us to stay focused on the details that make the difference for you.
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